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Privacy Policy for Rae's Anatomy Physiotherapy

Here you can find information about Rae's Anatomy Physiotherapy's privacy practices, including details on the personal data we collect, how it's used, and how we safeguard it. Our policy outlines what data is collected when you visit our website, book online, or contact us, and explains your rights regarding your personal information. We also detail our security measures and how long we retain your data.

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Who We Are: 

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Rae's Anatomy Physiotherapy, based in Burntisland, Fife, is committed to protecting your privacy. We are registered with the ICO (Information Commissioner's Office) under reference number ZB572943. The director, Marcus Rae, is the point of contact for any privacy-related queries. You can reach us at 07588468380 or raesanatomyphysio@gmail.com
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What Data We Collect and Why:  
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When You Visit Our Website We use Google Analytics and cookies to track visitor activity and improve your experience. You can disable cookies in your browser settings if preferred.
 
Online Enquiry Form:  
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When you fill out our enquiry form, we collect your name, phone number, and email to respond to your query effectively. 
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Online Booking: 
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When you book an appointment online, we collect: 
  • Name 
  • Date of birth 
  • Address 
  • Contact details (phone and email) 
This information helps us manage your booking and communication. 
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Use of Your Data: 
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We use your data to: 
  • Identify and contact you 
  • Provide treatment and manage appointments 
  • Communicate with other healthcare professionals or insurance providers (with your consent) 
  • Improve our services and respond to inquiries 
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Social Media Interactions: 
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If you interact with us via social media, we may access information based on your privacy settings. However, we encourage staff not to engage with clients on personal social media accounts. 
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Payments: 
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If you pay via SumUp or bank transfer, we collect transaction details such as the payment amount and the date but do not store sensitive card information. 
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Data Storage and Retention: 
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All data is securely stored in our web-based management system, which only Rae's Anatomy Physiotherapy staff can access. Physical documents are scanned, uploaded, and shredded. We retain your information for seven years, as required by law. 
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Your Rights: 
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You have the right to: 
  • Access your data 
  • Request corrections to inaccurate information 
  • Request the deletion of your data under certain conditions 
  • Object to or restrict the processing of your data 
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Requests can be submitted at any time, and we will respond within one month. 
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Contact Us: 
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For any questions regarding this Privacy Policy, please get in touch with Marcus Rae at 07588468380 or info@raesanatomyphysiotherapy.com
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